Refund Policy
At Flora & Fuse, customer satisfaction is important to us. We take pride in providing quality products and a smooth shopping experience. Please review our refund and return policy before making a purchase.
Returns & Exchanges
Due to the nature of personal care and beauty products, we do not accept returns or exchanges on products that have been opened, used, or tampered with.
Returns may only be considered in the following cases:
- • The wrong product was delivered.
- • The product was damaged during transit.
- • The product received is defective or unusable upon arrival.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
To help us process your request quickly, please provide:
- • Your order number
- • Clear photos of the product
- • Photos of the outer packaging
- • A brief description of the issue
- After verification, we will arrange a replacement or refund where applicable.
Refund Eligibility
Refunds may be approved only under the following circumstances:
- • A damaged product was received.
- • An incorrect product was delivered and a replacement is unavailable.
- • An order cannot be fulfilled after payment has been received.
Refunds will not be issued for:
- • Change of mind after purchase
- • Personal preference regarding fragrance, texture, or appearance
- • Products that have been opened or used
- • Incorrect shipping information provided by the customer
- • Delays caused by courier services beyond our control
Refund Processing
Once approved, refunds will be processed within 7–10 business days.
Refunds will be issued through the original payment method or another mutually agreed method.
Processing times may vary depending on banks and payment providers.
Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled.