Refund policy

At Flora & Fuse, customer satisfaction is important to us. If you experience any issue with your order, please review our policy below.

Returns

Due to the nature of personal care and beauty products, we do not accept returns or exchanges on products that have been opened, used, or tampered with.

Returns may only be accepted if:

• The product received is damaged during delivery.

• The wrong product was delivered.

• The product packaging is significantly damaged upon arrival.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

• Order Number

• Clear photos of the product

• Photos of the packaging

After verification, we will arrange a replacement or refund where applicable.

Refund Eligibility

Refunds may be approved only in the following situations:

• Product received is damaged beyond use.

• Incorrect product delivered and replacement is unavailable.

• Order paid for but cannot be fulfilled by Flora & Fuse.

Refunds will not be issued for:

• Change of mind after purchase.

• Personal preference regarding fragrance, texture, or appearance.

• Products that have been opened or used.

• Incorrect information provided by the customer during checkout.

Refund Processing

Approved refunds will be processed within 7–10 business days through the original payment method or an agreed alternative method.

Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact us: